Alpenhitze coats began as a vision in 2003 to create a top quality winter coat for our hard to fit breed. Using only high end fabric, notions & components, Alpenhitze coats are now keeping canine companions safe and warm worldwide.
Our decision to expand Alpenhitze to all breeds has been met with overwhelming success. Recent orders have shipped to New Zealand, Australia & Switzerland, as well as the USA & Canada.
Payments:
Payments are processed with a
secure shopping cart provided by PayPal.
You don't need a PayPal account to place
an order. Major credit cards are accepted,
additionally, those with a PayPal account may
also use their PayPal balance.
Alternative payments by check/money order are accepted. Please contact us using the form at the bottom of Alpenhitze' sales page for more information.
Once we receive your
order:
Alpenhitze coats are custom cut to specific measurements per order, this assures a coat that will fit your dog. All coats our built in our shop on our new line of Consew industrial sewing machines. Edging is sewn with an industrial bias binder to achieve a professional finish.
Please allow 5 to 10-days for our
tailors to assemble your
coat.
Shipping:
Coats are built at our shop located in New Britain, CT. We do not out source production to cut cost, your Alpenhitze™ dog coat will ship
directly from all-about-Great-Danes.com. United
States orders ship USPS Priority 2 to 3-day Box.
Canadian, United Kingdom, and International
orders ship USPS International Priority 6 to 10-days.
Delivery:
Total delivery time from your
initial order, to your door step will vary
per your geographic location and is typically
between 7 to 15-days for U.S. locations. Delivery
to Canada is generally 10-20 days, however, we have no control over delays due to Customs.
Orders will be processed within 24-hours. We will
notify you via e-mail when this has occurred (both
US and Canadian orders). If within 10-days of our
notification e-mail you have not yet received
your item, let us know and we will promptly get
back to you with order tracking
information.
Our commitment to
you:
Alpenhitze is a one of a kind coat
of the best fabric, material, and craftsmanship
available.
Over a year of planning, passion, and many
prototypes has gone into its design.
We did not build Alpenhitze based on cost. A low
price, low quality coat was not our goal.
The result is an ultimate winter dog
jacket you will be proud to offer your loving
companion.
Designed originally for our Danes, providing
warmth, safety and health to the giants we
cherish.
Your satisfaction is our guarantee!
Descrepancies &
Returns:
Every effort has been made to
accurately reflect jacket and trim colors, this
is a difficult task. Rest assured, our designers
with over 50-years combined experience have an
eye for fashion. Therefore, we cannot offer a
refund based on color.
To avoid size problems, please provide the
required measurements when ordering as accurately
as possible. If for some reason there is a size
issue, or you're just not happy with the fit,
we will gladly work with you to resolve the problem.
You can also return the coat to us and we will
tailor it to meet your specific needs. Both
parties are responsible for shipping, i.e., you
pay to ship it here, we'll pay to ship it
back.
You
must contact us via e-mail within 72-hours of
receipt of your coat. We will forward further
instructions at this time.
Buy with
confidence:
With over 100 coats built to date, only two were returned for alterations. These coats were for non-Dane breeds with which the buyers made an error on top line measurement.
Although we are new to e-commerce,
we have been in business off-line for over
15-years. Our on-line reputation is solid
however, a trusted ebay seller since 1999, our
feedback is 100% positive. Feel free to write and
we will forward our ebay user name, just use the
form on the product page you were
viewing:)
