Alpenhitze Terms of Purchase




About Alpenhitze:

Alpenhitze coats began as a vision in 2003 to create a top quality winter coat for our hard to fit breed. Using only high end fabric, notions & components, Alpenhitze coats are now keeping canine companions safe and warm worldwide.

Our decision to expand Alpenhitze to all breeds has been met with overwhelming success. Recent orders have shipped to New Zealand, Australia & Switzerland, as well as the USA & Canada.

Payments:

Payments are processed with a secure shopping cart provided by PayPal. You don't need a PayPal account to place an order. Major credit cards are accepted, additionally, those with a PayPal account may also use their PayPal balance.

Alternative payments by check/money order are accepted. Please contact me via sales@all-about-great-danes.com, or by calling 860-673-2653 any time.

Once we receive your order:

Alpenhitze coats are custom cut to specific measurements per order, this assures a coat that will fit your dog. All coats are built in our shop on our new line of Consew industrial sewing machines. Edging is sewn with an industrial bias binder to achieve a professional finish. Please allow 5 to 10-days for us to cut and assemble your coat.

Shipping:

Coats are built here in New Britain, CT. We do not out source production to cut cost! Your Alpenhitze™ dog coat will ship directly from all-about-Great-Danes.com. United States orders ship USPS Priority 2 to 3-day Box. Canadian, United Kingdom, and International orders ship USPS International Priority 6 to 10-days.

Delivery:

Total delivery time from your initial order, to your door step will vary per your geographic location and is typically between *7 to 15-days for U.S. locations. Delivery to Canada is generally 10-20 days, however, we have no control over delays due to Customs.

* This is a very small shop building one of a kind coats per order and during the US Winter season, (November to March), delivery times may increase depending on order volume. Best advice is if at all possible, order early or "off season" as we may also decline new sales if coat production becomes back logged.

Orders will be processed within 48-hours. We will notify you via e-mail when this has occurred (both US and Canadian orders). If within 14-days of our notification e-mail you have not yet received your item, let us know and we will promptly get back to you with updated information and/or order tracking numbers.

Our commitment to you:

Alpenhitze is a one of a kind coat of the best fabric, material, and craftsmanship available.

Over a year of planning, passion, and many prototypes have gone into the design.

We did not build Alpenhitze based on cost. A low price, low quality coat was not our goal.

The result is an ultimate winter dog jacket you will be proud to offer your loving companion.

Designed originally for our Danes, providing warmth, safety and health to the giants we cherish.

Your satisfaction is our guarantee!

Descrepancies & Returns:

Every effort has been made to accurately reflect jacket and trim colors, this is a difficult task due to the vast difference in operating systems, browsers & screen resolution. Rest assured, our designers with over 50-years combined experience have an eye for fashion. Therefore, we cannot offer a refund based on color.

To avoid size problems, please provide the required measurements when ordering as accurately as possible and DO NOT add to measurements for "good measure". If for some reason there is a size issue, or you're just not happy with the fit, we will gladly work with you to resolve the problem.

You can also return the coat to us and we will tailor it to meet your specific needs. Both parties are responsible for shipping, i.e., you pay to ship it here, we'll pay to ship it back.
Please be advised that if their is a problem with fit due to improper measurements, additional tailoring charges may apply and we will not alter the coat untill charges are agreed upon.
You must contact us via e-mail within 72-hours of receipt of your coat. We will forward further instructions at this time.

Buy with confidence:

With over 200 coats built to date, only two were returned for alterations. These coats were for non-Dane breeds with which the buyers made an error on top line measurement.

Although we are new to e-commerce, we have been in business off-line for over 15-years. Our on-line reputation is solid and feedback about our designs has spread like wild fire across the globe :)